Shipping & Returns
We offer free shipping to our customers anywhere in the continental United States, Europe and the United Kingdom.
United States: 5-7 business days
United Kingdom: 3-6 business days
Europe: 2-5 business days
Please note that in very exceptional cases, a package can be examined by customs causing a delay in delivery of maximum 4 weeks.
Once the shipment leaves the warehouse, we’ll send you an email with your tracking information so you can stay up to date on your shipment. If you do not receive your order confirmation or shipping tracking, please check your spam folder and you can always reach us at firstname.lastname@example.org.
Deliveries Outside the Continental United States, Europe or the U.K.
Deliveries to Asian, Africa, South-America, Oceania, Hawaii and Alaska can take up to 10 additional business days to arrive. For orders going out to Asian, Africa, South-America, Oceania, Hawaii and Alaska, there may be additional shipping cost that would be reflected on your checkout page once you enter your shipping address. You will know the total cost before you make your purchase.
Please note that in the event of a return from outside the Continental United States, Europe or the United Kingdom any extra shipping cost will not be refunded.
You would need to request a return merchandise authorization (RMA) for any return shipments back to our facility. There is no cost for returns within the United Kingdom or Europe.
There is a fixed cost for returns within the continental United States: $14.99.
Please note that in the event of a return from outside the continental United States, Europe or United Kingdom any extra initial shipping costs would not be refunded and that same extra shipping initial cost would be required for the return shipment as well.
Quiesco offers an incredible 100-Day Sleep Trial! If you are not satisfied for any reason, in addition to being able to send it back for a full refund of the product purchase price (we do not have any restocking fees, as we do not restock or resell products once used), we also offer free return shipping, exchanges & customizations at no cost whatsoever for customers located in Europe during our 100 day trail.
For customers in the United States or United Kingdom, we offer free customizations and exchanges, but shipping costs can be prohibitive for us, so we request that you contact us to see what shipping cost reductions we can offer you, depending upon your geographic location.