Frequently Asked Questions

GENERAL QUESTIONS

How can I get in touch?

Due to the surge in demand, we are not able to handle phone calls. Please email us via contact@quiesco.com.

I emailed, how long until I hear back?

During this exceptional period, we are helping an unprecedented number of people creating their healthy work environment (at home), but you should receive a response within 48 hours.

Where can I see products in person?

Our products are exclusively sold online via our website www.quiesco.com.

about CHAIRS

How much assembly is required?

All our chairs indeed require assembly. However, our products and packaging are designed with ease of assembly in mind. We provide assembly instructions for each model.

Assembly instructions can be found on the respective product pages of each model. This provides you an overview of the assembly process before your chair arrives.

I have a specific model and color in mind, but I couldn't find it?

Send us a message via info@quiesco.com if you are looking for a specific fabric or color. We will help you to get the chair of your dreams.

How long will it take to receive my chair?

The delivery time varies between 5 days and 8 weeks. For chairs that are in stock, the delivery time is between 5 and 10 business days. For other chairs, the delivery time is on average between 3 and 8 weeks.

The estimated shipping time is indicated on the product page and varies depending on the product/model chosen.

If you have placed an order, you can check your order status page. The estimated shipping time for your order should be visible 7 business days after you have placed the order. If the date indicated on the order status page has passed, you can contact us at info@quiesco.com.

Once your order has shipped, you will receive an email with tracking information sent to the email address associated with your purchase.

about PILLOWS

Which Quiesco pillow fits me best?

Take our quiz to help you find your perfect Quiesco pillow.

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We are also happy to assist you via contact@quiesco.com.

What are the dimensions of the Quiesco pillow?

The measurement of the Quiesco pillow are:

  • 60 x 40 cm.
  • 23,6 x 15,7 inches.

The height on the neck support side is 12 cm. The main zone is 10 cm high.

Are the return costs fully reimbursed?

Yes, if you are located in the United Kingdom or Europe. We want to give everyone the opportunity to try the Quiesco pillow, so the shipping and return costs are completely free for you within the mentioned areas (United Kingdom or Europe).

How do I return my pillow?

Still not convinced? No problem. Send it back for free: Contact us via contact@quiesco.com. We will email you the return document. Thereafter, you may stick the return document on the original packaging box. You deliver the package to your post office for free. After we have received your return, we will automatically refund you the full cost price within 15 days.

I regularly have neck pain / neck complaints. Is the Quiesco pillow something for me?

Absolutely! Actually many of our customers are people who have neck complaints. Sleeping with a bad pillow can cause neck complaints. A good pillow supports your head so that it is neutral and straight while sleeping. With a good pillow, your neck will not create weird bends or corners that can cause neck complaints. Often people sleep in a wrong or neck-straining position for a long time before they get neck complaints. One of the advantages of the Quiesco pillow is that you can choose from two types of support: a subtle neck support or a clear neck support.

How do I protect my Quiesco pillow?

It is best to use a pillow protector in moltoned cotton (molton) and a pillowcase. The pillowcase is preferably made of cotton and is always sufficiently spacious. A pillowcase that is too tight limits the functioning of this pillow, making it less flexible.

Can I wash my pillow in a washing machine?

To extend the life of your pillow, we recommend that you only wash your pillow protector (molton) and pillowcase. The inner and outer cover of the pillow should only be washed in exceptional circumstances. The latex core must not be washed. Our pillow protects are washable at 60° degrees. Both molton and demolition should be washed every 14 days.

How long does it take to receive my refund?

Once we have received the return package, you will be refunded the full amount within 15 business days.

Do I get a new pillow if I want to test the pillow?

Yes, you will always receive a new pillow. Used pillows are donated or used by physiotherapists to be lent by their patients.

How is the shipment done?

In the Netherlands, PostNL and Bpost deliver WorldWide. Deliveries are not made on weekends. You will usually receive your package within 3 working days.

Bpost Worldwide delivers all of our products. Normally you will receive your order within 3 working days (not delivered on weekends).

What happens with the returned pillows?

Returned pillows are used by back schools and physio practices to have their patients tested our pillows. The return percentage of Quiesco pillow is particularly low: 7%.

How do I best protect my Quiesco pillow?

We recommend to use a pillowcase and a pillow protector. By protecting the pillow you will extend the life of the pillow. Ensure that the pillowcase is large enough. A pillowcase which is too tight might limit the functioning of the pillow.

Can I wash my Quiesco pillow in the washing machine?

To extend the life of the Quiesco pillow, we recommend that you only wash the pillow protector and pillowcase in the washing machine. The inner and outer cover should only be washed when in an emergency. Important, the latex core is not washable.

You can wash the pillowcase at 60 degrees. The pillowcase is washable at 40 degrees. It is recommended to wash the pillowcase and pillow protector every 14 days.

about SHIPPING

When will my order be shipped?
The estimated shipping date is always displayed on the product page. Please refer to the product page to check the estimated shipping date. Many of our products are produced on a demand basis, which may result in shipping times of several weeks. For these products - like the HAG Capisco office chair - the expected shipping date will be visible on your order status page approximately 7 business days after you place the order. You will receive an automated email with tracking details once your order ships.

How to access my Order Status Page?
If you have placed your order via our website, you will have received an order confirmation email with the title: "QUIESCO - Order #9999 confirmed". In this email, you can click on the blue button "View your order" to access your order status page.

Which delivery service delivers my parcel?
This depends on the product ordered and the chosen delivery service. For small products, PostNL, Bpost and DHL deliver in the Netherlands and Belgium. For large products, an external or our own delivery service delivers. We do not deliver on Sundays. You can find more information about delivery in the product-specific questions.

Do you also deliver outside the European Union?
Yes, most of our products can be delivered worldwide.

  • Pillows: worldwide
  • Mattresses: Europe
  • Office chairs: worldwide
  • Desks: Europe
  • Accessories: worldwide

Is shipping free?
Shipments to many European countries - including Germany, France, Netherlands and Belgium - are free from 25 euro. For worldwide and European shipments, an additional shipping cost may apply. When going through the online checkout, the shipping costs for the chosen product and your delivery location will be calculated.

How long will it take to receive my order?
The average delivery time is always mentioned on the product page. Has the estimated delivery time passed? Then please contact our customer service department.

about PAYMENTS

What payment options are available?
You can pay via PayPal, Visa, Mastercard, Maestro, iDeal, Bancontact and American Express. Would you like to pay by bank transfer? Please contact us via info@quiesco.com.


How long will it take to receive my refund?
Once we receive the return package, you will receive a full refund within 14 days.

about RETURNS

Please review our Return Policy.

about INVOICING

Where can I find my invoice?

If you have placed your order via our website, you can download your invoice in PDF format from the order confirmation email titled: "QUIESCO - Order #9999 confirmed" which you received after placing the order.

If you didn't receive this email, please check your spam box.

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