Trial & Warranty
TRIAL & SATISFACTION GUARANTEE
With our risk-free trial and return policy, you can try our products in the comfort of your own home.
If you are not satisfied for any reason, in addition to being able to send it back for a FULL REFUND of the product purchase price (we do not have any restocking fees, as we do not restock or resell products once used), we also offer FREE RETURN SHIPPING, EXCHANGES AND CUSTOMIZATIONS AT NO COST WHATSOEVER FOR CUSTOMERS LOCATED IN THE UNITED STATES. For those in Foreign counties, we still offer the free customizations and exchanges, but shipping costs can be prohibitive for us, so we request that you contact us to see what shipping cost reductions we can offer you, depending upon your geographic location. For a mattress return, you will need to request an RMA (Return Material Authorization) number directly through Relief-Mart, Inc., so we can go over some no cost options (i.e. donating the mattress to a local charity or ecologically responsible disposal). Due to varying international policies, your mattress must be in the United States at the time you wish to take advantage of our 4-Month Return Policy. However, in many circumstances we will go outside this 4-month return policy and attempt to customize your mattress to suit your needs, even if the mattress is not located in the United States. If for any reason you feel that you are unsatisfied with the performance of the mattress or have an issue or warranty situation during the first 4 months, please contact us directly at the telephone number or email address on this website, so we can assist you right away!
Both the 100-day sleep trial policy and our warranties apply only to original purchasers of genuine Quiesco products and customers who purchased their product(s) directly from our official website: www.quiesco.com.
OUR 4-YEAR QUIESCO WARRANTY
We really want to make sure you love your Quiesco product and that you have the confidence that it will last throughout the years. To that point, we only use extremely high quality, resilient and extra dense materials that will keep the proper support throughout the years.
In some cases where we do not feel that a replacement is necessary, we may opt to send out additional fill at our expense.
We warrant that the covering will be free from any initial manufacturing defects, however, due to variances in washing machines and cleaning techniques, we do not include the covering under our 20-year warranty. Please note that we are not responsible and cannot accept back any product that has transferable damage that occurred to the product after it has been received by the customer. This includes, but is not limited to stains from food, drink, urine, and cigarette smoke. A certain amount of cosmetic change will occur in foam over time. This is not considered a defect.
DISCLAIMER, LIMITATION ON LIABILITY
To the extent permissible by applicable law, the product is provided “as is” and this warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, express or implied. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states or other jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. You may also have other rights that vary from state to state and jurisdiction to jurisdiction. To the maximum extent permitted by applicable law and except as set forth in this limited pillow warranty, in no event will Quiesco, Inc. or its suppliers be liable for procurement of substitute products or other special, incidental, consequential or indirect damages arising out of or related to the pillow or its use by you or any third party, whether under theory of contract, tort (including negligence), indemnity, product liability or otherwise. This limitation will apply even if Quiesco, Inc. has been advised of such damages and notwithstanding the failure of essential purpose of any limited remedy. Quiesco, Inc.’s total liability will not exceed the purchase price paid for the pillow giving rise to such liability. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
In the event a dispute arises between you and Quiesco, Inc. arising out of this Limited Warranty, such dispute will be determined and settled by binding arbitration between the parties, in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”). More information about the AAA is located at www.adr.org, or you can call the AAA at 1-800-778-7879. You must seek arbitration for disputes arising out of this Limited Mattress Warranty prior to exercising any rights or seeking any remedies created by the Title I of the Magnuson Moss Warranty Act. If you choose to pursue any rights and remedies that are not created by Title I of the Magnuson Moss Warranty Act, then arbitration is not required. Arbitration will take place in Agoura Hills, CA. The arbitration will not be combined with any other proceeding or arbitration against one of the parties. Each party will designate one arbitrator and the two designated arbitrators will select a third arbitrator, who will serve as the chair of the arbitration panel. If the two arbitrators cannot agree on the third arbitrator, then the AAA will appoint the third arbitrator. Barring extraordinary circumstances, the arbitrators will issue their decision within 120 days from the date the third arbitrator is selected by the two designated arbitrators or appointed by the AAA. The arbitrators may extend this time limit for an additional 30 days in the interests of justice. All arbitration proceedings will be closed to the public and confidential and all related records will be permanently sealed, except as necessary to obtain court confirmation of the arbitration award. The decision and the arbitrators’ award will be in writing and will include a statement setting forth the reasons for the disposition of any claim. A dissenting decision will also be set forth in writing. The arbitrators’ award will be final and binding on the parties, and judgment thereon may be entered in any court of competent jurisdiction.
Quiesco Ergonomic Division
Flemish Region, Leuven 3000